Outsourced Premier Print and Mail Partner - Excelling at Customer Service

July 20, 2020

When looking for a new business to frequent, many determine which company to go with based on three main areas: quality of the product or service, speed of delivery and customer service.  The print and mail services industry are no different.  That is why reviews are so important to a business.  Studies have been conducted on this very topic, proving what we already know.  People will make decisions on whether to purchase a product or service based on reviews.  ComGraphics Inc. (CGI) has a proven track record in meeting and exceeding our customers expectations. 

 

CGI is considered an essential manufacturer and remains fully operational amidst the COVID-19 pandemic.  We remain 100% committed to servicing our clients and maintaining the safety & health of our staff during these challenging times.  For assistance with your critical document processing, contact us at any time.

 

Quality of Product and Service

When selecting a print and mail services provider, such as CGI, you want to ensure that you’re receiving quality output.  You want your documentation to be a direct reflection of your business and the professionalism that your company holds dear.  CGI is a premier partner for outsourced print and mail services, applying an extreme level of care to each and every document printed, ensuring only quality documents are produced.

 

“I just wanted to take a moment to say “thank you” for being such an outstanding partner. CGI is the standard I look for in vendors and continue to amaze me with exceptional results. “

- Mark S., Cetera Investment Services

 

We understand that along with the quality of the product, you want quality of service as well.  In addition to making recommendations to ensure the quality of your product, our team is dedicated to the success of your job.  Want to know where your job is in production? We offer a digital tracking system that provides real-time updates to our clients.

 

Speed of Delivery

In times of uncertainty, speed may be of the essence.  Every day, new Federal, State and local Executive orders and/or guidance is being given in regard to COVID-19 and that may mean changes to operating statuses.  It is important to inform your clients of your status, what resources may be available to them and how your company is handling the pandemic in a timely manner.  Even under normal circumstances there will be times in which you’ll need an outsource print and mail provider who can complete your job at an accelerated pace.

 

“CGI gets me what I need, when I need it.”

-Mark Anderberg, Manager of Retail Merchandising & Planning, TrueValue

 

With offices in both Chicago, Illinois and in Ann Arbor, Michigan, CGI operates 24/7 with the capability to produce 150+ million high quality pages per month - in both color and black and white.  Included in our inventory, we have a Canon ColorStream 6000 series inkjet printer which has the capability of printing approximately 417 feet of paper per minute.

 

Customer Service

What sets CGI apart from our competitors? Customer service.  It’s that simple.  While CGI is a technology driven digital printing and mailing service provider, we blend our technology and large-scale print and mail capacity with a huge focus on good old-fashioned customer service.  As an Employee Stock Ownership Plan (ESOP) company, our employees have a vested interest in ensuring the successful completion of each job - including applying an expert level of customer service and care.

 

“CGI provides outstanding customer service with all our various mailings. They understand how important it is that our customers receive their documents on a timely basis. It’s comforting to know CGI will get the job done.”

-Rose Sprovieri, Customer Accounting Group, William Blair & Co.

 

Premier Document Outsourcing Partners

Founded in 1980, CGI is an employee owned, premier outsourced print and mail solutions provider of variable laser printing, inserting, mailing, and electronic document solutions. CGI operates 24/7 with the capacity to produce 150+ million high quality pages per month in both full-color and black and white. As an employee-owned company, every team member has a vested interest in delivering world-class services and exceptional program performance. And as a SOC 2 Type II and HIPAA compliant company, we understand the importance of the security and confidentiality that surround the handling of all of your sensitive client data!

ComGraphics, Inc. (CGI), an ESOP, is a leading Chicago based provider of transactional print and mail services, data and print management, and document production.


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